{"title":"Serena Shades F.A.Q.","description":"\u003ch1\u003eFrequently Asked Questions\u003c\/h1\u003e\n\u003ch2\u003eSerena Shades\u003c\/h2\u003e\n\u003ch3\u003eIs the shade’s motor loud?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eNot at all. If you’re standing 3 feet away from a moving Serena shade, you won’t hear much of anything. The sound levels are less than 44 dBA (decibels) for honeycomb shades and 38 dBA for roller shades: about the same level of sound you’d expect in a library and quieter than most refrigerators.\u003c\/p\u003e\u003c\/div\u003e\n\n\u003ch3\u003eI have two (or more) identical shades next to each other. Will they move at the same speed?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eYes. Our digital control circuitry makes sure that your shades move at the same speed. In fact, this circuitry can even compensate for battery voltage. If you have one shade (with brand new batteries) right next to another shade (with old batteries), they will still move at the same speed.\u003c\/p\u003e\u003c\/div\u003e\n\n\n\u003ch3\u003eHow do Serena shades save energy?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\n\u003cp\u003eShades save energy by:\u003c\/p\u003e\n\u003cul style=\"padding-bottom:0;\"\u003e\n\u003cli\u003eReducing heating and cooling costs. Lowering shades in the summer prevents the sun’s harsh rays from heating up a room (and causing an air conditioner to work overtime), while raising them in the winter captures heat from those rays.\u003c\/li\u003e\n\u003cli\u003eProviding insulation. Serena insulating honeycomb shades have air pockets built into their fabric that provide insulation. These air pockets help keep your house cooler in the summer and warmer in the winter.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\n\u003ch3\u003eWhat is an optional back cover for honeycomb shades?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\n\u003cp\u003eA back cover is a piece of material that installs behind the brackets of an insulating honeycomb shade. \u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003ch3\u003eWhy is a back cover used or needed?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eA back cover is a great option for a honeycomb shade mounted on the inside of a window frame. This piece enhances the look of the shade from the outside of the home by covering the brackets. The back cover also blocks light that may come in between the top of the headrail and the window frame. \u003c\/p\u003e\u003c\/div\u003e\n\n\u003ch3\u003eCan I damage battery-operated shades if I manually close them?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eYes, you can damage powered shades by manually closing them. If your shade is not closing, please contact us at 855-573-7362 and we will assist you. \u003c\/p\u003e\u003c\/div\u003e\n\n\n\u003ch2\u003eCaséta™ Wireless Light Controls\u003c\/h2\u003e\n\u003ch3\u003eDo I have to replace Serena shades already installed so they can be controlled in the Lutron app?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eNo. The Lutron app will control existing Serena shades.\u003c\/p\u003e\u003c\/div\u003e\n\n\u003ch3\u003eIs the mobile app free?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eYes. The Lutron app can be downloaded in the \u003cspan style=\"text-decoration:underline;\"\u003e\u003ca href=\"https:\/\/itunes.apple.com\/us\/app\/lutron-fabric-collections\/id704549702?mt=8\" target=\"_blank\"\u003eApp Store\u003c\/a\u003e\u003c\/span\u003e, or the \u003cspan style=\"text-decoration:underline;\"\u003eGoogle Play store\u003c\/span\u003e free of charge.\u003c\/p\u003e\u003c\/div\u003e\n\n\n\u003c!--\u003ch3\u003eWhat is the difference between the Smart Bridge and the Smart Bridge Pro?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eThe Smart Bridge allows Serena shades and Caseta Wireless light dimmers to be controlled from the Lutron app. This bridge is $150 list.\u003c\/p\u003e\n\u003cp\u003eThe Smart Bridge Pro is only available to the trade, as it is also able to integrate with select security and home automation systems. This smart bridge is $200 list. For a complete list of compatible third-party systems, click \u003ca href=\"http:\/\/www.casetawireless.com\/integration\" target=\"_blank\" style=\"text-decoration:underline;\"\u003ehere\u003c\/a\u003e.\u003c\/p\u003e\u003c\/div\u003e--\u003e\n\n\u003ch3\u003eHow do I set up the Smart Bridge?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\n\u003cp\u003eIt’s easy! Simply install your shades and smart dimmers in the room. Connect the Smart Bridge to your wireless router. Then download the Lutron app and launch it on your smart device. Follow the instructions in the app to add devices to your system, set up favorite levels and scenes or schedules for automatic control.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003ch3\u003eHow many devices can I connect to one Smart Bridge?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eUp to 50. A device could be a Serena shade, a plug-in dimmer or an in-wall dimmer, or your Pico remotes or 4-group remotes (the Smart Bridge itself counts as 1 device). However, the Smart Bridge is also limited by range – it covers all devices within an area of 2,500 ft\u0026amp;sup2.  There is no RF extender to increase that range.\u003c\/p\u003e\u003c\/div\u003e\n\n\u003ch3\u003eCan Caséta Wireless dimmers control any light bulb?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eThey are designed to work with dimmable LEDs and CFLs, halogen and incandescent bulbs. We have tested many commonly-used bulbs with these dimmers, and have put together a \u003ca href=\"\/media\/pdfs\/Caseta%20Wireless%20CFL_LED%20Approved%20Bulb%20list.pdf#zoom=100\" target=\"_blank\"\u003ecompatible bulb list\u003c\/a\u003e. Bulbs on this list will have superior dimming capability with our dimmers.\u003c\/p\u003e\u003c\/div\u003e\n\n\u003ch3\u003eCan I use multiple iOS or Android-based smart devices with only one Smart Bridge?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eYes. If two smart devices are tied to the same Smart Bridge, the last button pressed will control the shades and lights in the space.\u003c\/p\u003e\u003c\/div\u003e\n\n\n\n\u003ch2\u003eFabrics\u003c\/h2\u003e\n\u003ch3\u003eWhat are “dual-sided” fabrics?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003e\nDual-sided fabrics have a white backing. All Serena honeycomb shade fabrics and certain roller shade fabric collections are “dual-sided”. When dual-sided fabrics are selected, every room in the home can have a signature look on the inside and still maintain a uniform appearance on the outside. The white backing also helps reflect the sun’s rays, reducing HVAC costs and saving energy.\n \u003c\/p\u003e\u003c\/div\u003e\n \n \u003ch3\u003eWhat is the material type and the durability of the fabric used?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eAll Serena honeycomb and roller shades are made of 100% polyester or polyester\/vinyl material and have proved durable under various testing conditions such as high heat and humidity levels.\u003c\/p\u003e\u003c\/div\u003e\n\n\u003ch3\u003eAre shade fabrics currently fire rated?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eBoth roller and insulating honeycomb shade styles offer fire rated fabric options. For honeycomb shades, all single-cell fabrics are available with fire rating at an additional cost of $6 per square foot. For roller shades, all fabrics found in the Bistre and SheerLite families are fire rated. Please call a Serena Shades Specialist for more information.\u003c\/p\u003e\u003c\/div\u003e\n\n\u003ch3\u003eWhat does “R Value” mean for Serena insulating honeycomb shades?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\n\u003cp\u003e“R value” is a measurement of thermal resistance – basically, how well something provides insulation. Larger R values mean better insulation, which translates to lower heating and cooling costs. Serena honeycomb shades have a fantastic R value – as high as 4.3. A typical double-pane window has an R value of 2.0, so adding a Serena shade can significantly increase the insulation of a window.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003ch3\u003eDo these shades completely block sunlight from entering a room?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\n\u003cp\u003eOur room-darkening and blackout fabrics prevent light from passing through the shade material.\nDepending upon the style and installation of the shade, gaps (light that can enter a room through the space between the edge of the shade and the window frame) may allow some light in around the edges of the window. Please refer to the chart below for further details:\n\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003ch3\u003eHow do I clean the fabric?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\n\u003cp\u003e\u003cstrong\u003eRegular Cleaning\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul style=\"padding-bottom:0;\"\u003e\n\u003cli\u003eDust with a feather duster\u003c\/li\u003e\n\u003cli\u003eLightly vacuum fabric with a brush type vacuum attachment\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSoil Removal\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul style=\"padding-bottom:0;\"\u003e\n\u003cli\u003eSponge with a mild detergent and warm water solution and blot dry\u003c\/li\u003e\n\u003cli\u003eBlot with a solution of 1 part mild detergent and 3 parts warm water, then blot dry\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eImportant Notes\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul style=\"padding-bottom:0;\"\u003e\n\u003cli\u003eUse extra care when cleaning honeycomb room-darkening fabrics, as the fabric could become permanently creased\u003c\/li\u003e\n\u003cli\u003eDo not use strong detergents or spot removers\u003c\/li\u003e\n\u003cli\u003eWe don’t recommend dry cleaning or ultrasonic cleaning\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\n\n\u003ch2\u003eBatteries\u003c\/h2\u003e\n\u003ch3\u003eDo batteries ship with the shades?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\n\u003cp\u003eNo – it's less expensive for you to buy batteries locally than to pay for Lutron to ship them to you due to their weight and shipping costs.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3\u003eWhat type of batteries do the shades use?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eAll Serena roller shades use D batteries. Serena honeycomb shades use either D or AA. Note: For maximum battery life we recommend Alkaline D and Lithium AA batteries.\u003c\/p\u003e\u003c\/div\u003e\n\n\u003ch3\u003eDo the batteries really last 3-5 years?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\n\u003cp\u003eYes, the batteries will last 3-5 years on a 3' x 5' light-filtering shade, assuming the shade moves up and down twice a day, 365 days a year. That means the shade has the potential to move thousands of times on a single set of batteries. Note: For maximum battery life we recommend Alkaline D and Lithium AA batteries. \u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003ch3\u003eWhy do the batteries last so long?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\n\u003cul style=\"padding-bottom:0;\"\u003e\n\u003cli\u003eSerena shades utilize standard (Alkaline) D-cell batteries, which are known for having a very long shelf-life (up to 7 years)\u003c\/li\u003e\n\u003cli\u003eOur shades have an efficient hybrid-drive design. We augment our motor with an energy storage system, like a hybrid car, that allows us to more efficiently raise and lower the shade\u003c\/li\u003e\n\u003cli\u003eThe design uses ultra-low standby power that is like the electricity drawn from electronics even when they are turned off. Old electronics, like TVs, may draw 10 watts of electricity or more when in standby. Modern “green” devices draw up to 1 watt of power when in standby. Our shades draw 1\/1,000th of a watt in standby!\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\n\n\u003ch3\u003eHow do you know when the batteries are dying?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eWhen your shade's batteries are getting low they will begin moving at half speed. This provides you with a visual indication that you need to change the batteries.\u003c\/p\u003e\u003c\/div\u003e\n\n\n\u003ch3\u003eHow many batteries does a Serena shade require?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\n\u003cp\u003eDepending on the type of shade, the shade size and the fabric selected, Serena Shades will use either AA Lithium or D Alkaline batteries. The number of batteries required is published during the design process, at the shopping cart and in your order confirmation email.\u003c\/p\u003e\n\u003c!--\u003cp\u003e\u003cimg src=\"\/skin\/frontend\/default\/serena\/images\/battery-chart.png\" alt=\"Battery Chart\" width=\"630px\" \/\u003e\u003c\/p\u003e--\u003e\n\u003c\/div\u003e\n\n\n\u003ch3\u003eCan I use Lithium D batteries?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eWe haven’t seen any 1.5 volt Lithium D cells. If you find some, please let us know.\u003c\/p\u003e\u003c\/div\u003e\n\n\u003ch3\u003eCan I use rechargeable batteries?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eWe do not recommend them. Rechargeable batteries tend to have a very high “self-discharge current” and don’t hold a charge for very long. In other words, most rechargeable batteries will be drained when used in a Serena shade after only a few months.\u003c\/p\u003e\u003c\/div\u003e\n\n\u003ch3\u003eWhere are the batteries installed?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\n\u003cp\u003eChanging batteries in honeycomb and roller shades is simple and does not require taking down the shade. The batteries for Serena honeycomb shades are conveniently housed within the headrail or behind the headrail in a slim external battery pack. The batteries for our roller shades are housed inside the cassette. Both provide a clean look and a simple process for changing batteries. \u003c\/p\u003e\n\u003cp\u003eInsulating honeycomb shades between 14.5” (368mm) and 22” (559mm) wide have an external battery pack behind the shade that can be accessed for battery changes without taking the shade down.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3\u003eShade Measuring, Installation and Programming\u003c\/h3\u003e\n  \u003cdiv class=\"response\"\u003e\n\t\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0681\/6625\/4899\/files\/3683402a_Basic_Design_Steps_Serena.pdf#zoom=100\" class=\"download pdf\" target=\"_blank\"\u003eHow to Measure\u003c\/a\u003e\n\t\u003ca href=\"\/media\/pdfs\/Insulting%20Honeycomb%20Shades%20Serena.pdf#zoom=100\" class=\"download pdf\" target=\"_blank\"\u003eHoneycomb Stack Guide\u003c\/a\u003e\n\t\u003ca href=\"\/media\/pdfs\/Serena%20programming%20wallet%20card.pdf#zoom=250\" class=\"download pdf\" target=\"_blank\"\u003ePico Programming Pocket Card\u003c\/a\u003e  \n\t\u003ca href=\"\/media\/pdfs\/045404_ROLLER%20RF%20INSTRUCTIONS.pdf#zoom=100\" class=\"download pdf\" target=\"_blank\"\u003eRoller Shade Installation Guide\u003c\/a\u003e  \n\t\u003ca href=\"\/media\/pdfs\/3683194b_Serena%20Install%20Guide.pdf#zoom=100\" class=\"download pdf\" target=\"_blank\"\u003eHoneycomb Shade Installation Guide\u003c\/a\u003e\n\t\u003ca href=\"\/media\/pdfs\/Serena%20Cableguided%20Installation.pdf#zoom=100\" class=\"download pdf\" target=\"_blank\"\u003eHoneycomb Cable-Guided Shade Installation Guide\u003c\/a\u003e\n\t\u003ca href=\"\/media\/pdfs\/Serena%20Roller%20Battery%20Chart%20DEC2014.pdf#zoom=100\" target=\"_blank\" class=\"download pdf\"\u003eRoller Battery Chart\u003c\/a\u003e\u003c!-- Roller Shade Battery Chart--\u003e  \n\t\u003ca href=\"\/media\/pdfs\/Serena%20Honeycomb%20Battery%20Chart%20DEC2014.pdf#zoom=100\" target=\"_blank\" class=\"download pdf\"\u003eHoneycomb Battery Chart\u003c\/a\u003e \u003c!-- Honeycomb battery chart --\u003e\n        \u003ca href=\"\/media\/pdfs\/Back%20Cover%20for%20Honeycomb.pdf#zoom=100\" target=\"_blank\" class=\"download pdf\"\u003eTop Back Cover Installation Guide\u003c\/a\u003e \n  \u003c\/div\u003e\n  \n\u003ch3\u003eCaséta™ Wireless Materials\u003c\/h3\u003e\n  \u003cdiv class=\"response\"\u003e\n\t\u003ca href=\"\/media\/pdfs\/Caseta%20Wireless%20Brochure.pdf#zoom=100\" target=\"_blank\" class=\"download pdf\"\u003eCaséta Wireless Brochure\u003c\/a\u003e\n\t\u003c!--\u003ca href=\"\/media\/pdfs\/Lutron App Overview Sheet.pdf#zoom=100\" target=\"_blank\" class=\"download pdf\" \u003eCaséta Wireless App Overview\u003c\/a\u003e\n\t\u003ca href=\"\/media\/pdfs\/Caseta Wireless Price List US.pdf#zoom=100\" target=\"_blank\" class=\"download pdf\" \u003eCaséta Wireless Price List – USD\u003c\/a\u003e\n\t\u003ca href=\"\/media\/pdfs\/Caseta Price List CA.pdf#zoom=100\" target=\"_blank\" class=\"download pdf\" \u003eCaséta Wireless Price List – CAD\u003c\/a\u003e--\u003e\n\t\u003ca href=\"\/media\/pdfs\/Caseta%20Wireless%20CFL_LED%20Approved%20Bulb%20list.pdf#zoom=100\" target=\"_blank\" class=\"download pdf\"\u003eCaséta Wireless CFL\/LED Approved Bulb List\u003c\/a\u003e\n\t\u003ca href=\"\/media\/pdfs\/Quick%20Start%20Guide%20-%20Lutron%20Smart%20Bridge.pdf#zoom=100\" target=\"_blank\" class=\"download pdf\"\u003eSmart Bridge – Quick Start Guide\u003c\/a\u003e\n\t\u003ca href=\"\/media\/pdfs\/Caseta%20Wireless%20In-Wall%20Dimmer%20Kit%20-%20Quick%20Start%20Guide.pdf#zoom=100\" target=\"_blank\" class=\"download pdf\"\u003eCaséta Wireless In-Wall Dimmer Kit – Quick Start Guide\u003c\/a\u003e\n\t\u003ca href=\"\/media\/pdfs\/Caseta%20Wireless%20Plug-In%20Dimmer%20Kit%20-%20Quick%20Start%20Guide.pdf#zoom=100\" target=\"_blank\" class=\"download pdf\"\u003eCaséta Wireless Plug-In Dimmer Kit – Quick Start Guide\u003c\/a\u003e\n\t\u003ca href=\"\/media\/pdfs\/Caseta%20Wireless%20In-Wall%20Dimmer%20-%20Quick%20Start%20Guide.pdf#zoom=100\" target=\"_blank\" class=\"download pdf\"\u003eCaséta Wireless In-Wall Dimmer – Quick Start Guide\u003c\/a\u003e\n\t\u003ca href=\"\/media\/pdfs\/Caseta%20Wireless%20Plug-In%20Dimmer%20-%20Quick%20Start%20Guide.pdf#zoom=100\" target=\"_blank\" class=\"download pdf\"\u003eCaséta Wireless Plug-In Dimmer – Quick Start Guide\u003c\/a\u003e\n  \u003c\/div\u003e\n  \n\u003ch3\u003eWarranty and MAP Policies\u003c\/h3\u003e\n  \u003cdiv class=\"response\"\u003e\n\t\u003ca href=\"\/warranty\" class=\"download pdf\" target=\"_blank\"\u003eWarranty\u003c\/a\u003e\n\t\u003ca href=\"\/media\/pdfs\/Caseta%20Wireless%20MAP%20Policy.pdf#zoom=100\" class=\"download pdf\" target=\"_blank\"\u003eCaséta Wireless MAP Policy\u003c\/a\u003e\n  \u003c\/div\u003e\n\n\u003ca href=\"\/media\/video\/youtube-popup.html?v=w_3HKgBxHhU\" class=\"download video youtube-popup\"\u003eVideo Gallery\u003c\/a\u003e                    \n                   \n                \n                 \u003cdiv class=\"aside-right sidebar aside\"\u003e\n\u003ca id=\"thirtyday\" class=\"cta smaller smallfirst\" href=\"http:\/\/www.serenashades.com\/30-day-money-back-guarantee\"\u003e\u003c\/a\u003e\n\n\n\u003c!-- OLD VIDEO: \u003ca id=\"video\" class=\"cta smaller\" href=\"#\"\u003e\u003c\/a\u003e  --\u003e\n\u003ca id=\"video\" class=\"cta smaller youtube-popup\" href=\"\/media\/video\/youtube-popup.html?v=w_3HKgBxHhU\"\u003e\u003c\/a\u003e \n\n\u003c!-- \u003ca id=\"video\" class=\"cta\" href=\"#\"\u003e\u003cdiv\u003eWatch \u0026amp; learn more about our products!\u003c\/div\u003e\u003c\/a\u003e --\u003e\n\n\u003c!--\n\u003ca id=\"free-freight\" class=\"cta\" href=\"\/design-your-shade\/?utm_source=Homepage\u0026utm_medium=Home-banner\u0026utm_campaign=FFF \"\u003e\n\u003cdiv\u003e\u003c\/div\u003e\n\u003c\/a\u003e\n--\u003e\n\n\u003ch2\u003eRemote Control\u003c\/h2\u003e\n\u003ch3\u003eWhat types of controls are available for my shades?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\n\u003cp\u003eBoth roller and honeycomb shades can be controlled manually or with an RF (radio frequency) remote.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3\u003eWill other wireless RF devices such as Wi-Fi interfere with the operation of my RF shades?\u003c\/h3\u003e\n\n\u003cdiv class=\"response\"\u003e\n\u003cp\u003eNo. Serena shades use our Clear Connect® RF technology, which operates in the 434 MHz band - far away from the 900 MHz and 2.4 GHz frequencies that are often used by cordless phones, security systems, baby monitors, and microwaves. \u003c\/p\u003e\n\u003cp\u003e\u003cimg src=\"\/skin\/frontend\/default\/serena\/images\/Clear-Connect-Wireless-Logo.png\" alt=\"Clear Connect\"\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003ch3\u003eHow far away will the remote work?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eRF (radio frequency) remote controls will work at least 30 feet away from the shade.\u003c\/p\u003e\u003c\/div\u003e\n\n\u003ch3\u003eHow many shades can I control via a remote?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eThere is no limit to how many shades a remote can control in a single room.\u003c\/p\u003e\u003c\/div\u003e\n\n\u003ch3\u003eCan I control multiple groups of shades with one remote?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eYou can use a 4-group RF remote control to operate individual shades or a group of shades with the touch of a button.  You can program each button on this remote to a single shade or to a select group of shades that you want to control at the same time.\u003c\/p\u003e\u003c\/div\u003e\n\n\n\u003ch2\u003eInstallation\u003c\/h2\u003e\n\u003ch3\u003eHow deep does my window need to be to fully recess my Serena shades?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003c\/div\u003e\n\n\u003ch3\u003eHow much of the window will be blocked when the shade is open?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eWhen honeycomb shades are all the way up, the distance from the top of the headrail to the bottom of the shade stack height will vary from 2 1\/2 inches (64 mm) to 5 5\/8 inches (143 mm) depending on the fabric choice and size of your shade. Please refer to our honeycomb \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0681\/6625\/4899\/files\/3682573g_Serena%20Stack%20Guide.pdf#zoom100\"\u003eStack Guide\u003c\/a\u003e.\nWhen roller shades are up all the way, 4.5 inches (114 mm) of fascia\/headrail will cover the window.\n\u003c\/p\u003e\u003c\/div\u003e\n\n\u003ch3\u003eCan I set upper and lower limits on a Serena shade?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eYou can set the limits from the control you are using to operate the shades. Please download and review the \u003ca href=\"http:\/\/www.serenashades.com\/resources\/\"\u003einstallation guide\u003c\/a\u003e  for the type of shade you are purchasing.\u003c\/p\u003e\u003c\/div\u003e\n\n\u003ch2\u003eOther Questions\u003c\/h2\u003e\n\u003ch3\u003eCan I switch a battery powered shade to a wired powered shade?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eNo. Upon ordering your Serena shade, you must specify your power source – either battery or wired. A battery-powered shade is a different model than a wired powered shade. It's important to understand the needs of the application prior to placing your Serena shade order.\u003c\/p\u003e\u003c\/div\u003e\n\n\u003ch3\u003eWhat is the warranty coverage for this product?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eOur shade warranty is an 8-year limited warranty\u003c\/p\u003e\u003c\/div\u003e\n\n\u003ch3\u003eWhat should I do if I have a technical problem?\u003c\/h3\u003e\n\u003cdiv class=\"response\"\u003e\u003cp\u003eSerena Shades offers a technical support line that is available 24\/7. Product experts are available for a personal consultation by calling 855-573-7362.\u003c\/p\u003e\u003c\/div\u003e\n\n\u003c\/div\u003e ","products":[],"url":"https:\/\/electricbargainstores.com\/collections\/serena-shades-f-a-q.oembed","provider":"Electric Bargain Store","version":"1.0","type":"link"}