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After Ordering

Warranty and parts information.
	Warranties vary by manufacturers; please contact us if you have any questions regarding warranty and parts information. We will not be held responsible for defective products because we are not the manufacturers, but we can help and direct you to make things right. Our protection plan provides additional benefits to customer by eliminating hassle from contacting manufacturer to claim warranty.
What if my item is damaged during shipment?
	Please contact us within 2 business days of receiving the item and briefly explain what the damages are. When reporting a shipping damage claim, you may be requested to provide photo of the shipping container and/ or product for documentation. We will file a damage claim to the shipping company and resolve the issue. Our Returns Department will contact you on how to proceed with the replacement.
What if my item is defective?
	Electric Bargain Store is an authorized distributor for all the manufacturers in its online catalog. All products sold are brand new and in an excellent quality. When necessary, our Shipping Department open the factory-sealed box to add additional protection, to make sure that the item does not get damaged during shipment. Occasionally, they will add tape if the factory tape looks inadequate. Every item Electric Bargain Store sells is covered by the manufacturer warranty, not by us. Each manufacturer has different warranty procedures and return policy. The return policy will be different depending on the item. If the defective item is received beyond the 30-day period, customers should contact the manufacturer directly unless protection plan was purchased. For some items, we need the authorization from manufacturer to process the defective claim. We may need the customers to call manufacturer's tech support regarding the defective issue. In some cases, a part replacement is sufficient to fix the item. Since we do not sell manufacturer's part, the manufacturer will allow us to process the claim request for the necessary part. In other cases, when the whole item need to be replaced, the manufacturer will allow us to process the defective claim. If defective item is reported beyond the 30-day period but within manufacturer warranty period, customer must contact the manufacturer first to claim the warranty, unless protection plan was purchased. If an item is defective, please follow this procedure: Customers have up to 30 days of receiving the item to request for a Return Good Authorization (RGA) number for defective item. The return postmark date must be within 14 days after RGA number is issued to customer. Please click here to request a Return Good Authorization (RGA) number. Please provide the reason(s) for the return in the provided space. Further instruction will be given depending on the item and the manufacture warranty procedure. In some cases, a replacement will be sent without having the defective item returned to us. In other cases, a replacement will be sent after having the defective item returned for inspection. If the replacement is needed in advance, we ask customers to place new order for the defective item with ground shipping. We will fully refund the new replacement order once the defective claim is resolved.
What is your exchange policy?
	Returns and orders are processed separately. We do not offer exchange for non-defective item. It will be treated as non-defective return and you can place a new order.
What is your return policy?
	Customers have up to 30 days of receiving their order to return an item, except for made-to-order item. Made-to-order items are non-cancellable and non-returnable. An item can be returned if the item is in its original box/ protective packaging, unused, and uninstalled. Any plastic covering or clamshell packaging must be intact. 25% restocking fee will be applied and shipping charges will not be refunded. The return postmark date must be within 14 days after RGA number is issued to customer. Before returning your product, please click here to request a Return Good Authorization (RGA) number. Please provide the reason(s) for the return and/or exchange in the provided space. Please do not write anything directly on the manufacturer's box. Items returned without EBS' RGA number will not be accepted or be disposed. Once our Returns Department receives the item, there will be a thorough inspection of the items returned to confirm that the return is delivered as expected. Refund will be issued in the same payment method as you purchased once the item is inspected and found to be in good and sellable condition. This normally takes about 3-7 business days. Should an item found to be showing any type of damage or having been used/ installed, no refund will be issued and the item will be returned to customer at their expense.
Where is my package?
	To check the status of your order, you will need your order number and the e-mail address used for the order; then simply click here. If you have further questions please contact us.
What if I never receive an e-mail confirmation?
	Please check your spam or junk filter for any email communication from [email protected]. Add us to your list of accepted email addresses to ensure you receive up-to-date order information in the future.
How do I change quantities or cancel an item in my order?
	Please contact us with your order number.
How do I track my order?
	Once your order has been shipped, you will receive an email notification from us along with a shipping tracking #
An item is missing from my shipment.
	Check order shipped email from us. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance. Please contact us within 2 business days of receiving the item and briefly explain what items are missing. Our Returns Department will contact you on how to proceed with the replacement.